Archive for the ‘Relationship’ Category

According To Their Character

January 21, 2014

I got a little swamped Sunday evening and yesterday recovering from my trip to Mexico. This is really yesterday’s post.

There are so many wonderful people in the world. Notwithstanding the depravity I saw in the “red light” district of Tijuana (in all my travels, I’ve never seen so many prostitutes per square yard), I met many truly wonderful people. In our political debates, often Mexicans are pictured in negative ways. People think negative things about Mexicans personally. I’ve seen the prejudice, and dealt with it, on the soccer pitch.

But I was in Mexico, so I was surrounded by Mexicans. What wonderful people.

Thinking of the holiday the US sets aside to honor the legacy of Martin Luther King, Jr., I recall his words that all people should be judged by the strength of their character not the color of their skin. Those are words that I have always tried to live by.

That can become a spiritual discipline. Recognizing that every individual is created in God’s image by God can change the way you look at other people. “She’s made in God’s image.” “He’s made in God’s image.” “Did I just diss that person who is made in God’s image?”

Let’s work on that discipline this year.

Spiritual and Emotional Maturity

December 23, 2013

I was taught a management study early in my career that has always stuck with me. Let’s say there are two types of bosses and two other types. These fit in a 2×2 matrix (in management circles, everything fits in a 2×2 matrix). That yields a box composed of four squares. On one side you measure either good feel for people or poor feel for people. On the other you measure good intellectual control over emotions and poor intellectual control over emotions.

Best boss

There are four possible combinations of the two sets. When people were surveyed, which do you think came out as the best boss?

Turns out that feel for people did not matter. What mattered was intellectual control over emotions. People wanted a stable boss, not one whose emotions controlled her/him.

That one lesson led to a lifetime of learning about the topic.

Once again, early in my education I was studying meditation. What better place to study how meditation helps you see God than to study the early Christian “desert Fathers.” I found the book “The Ladder of Divine Ascent” by John Climacus.

Wonder what that book is about? Getting control over your emotions. You could read that instead of Freud and be much the wiser.

Today’s lesson

Last week I listened to a TED Talk by Sally Kohn. She is the “gay, lesbian Talking Head” on Fox. The point was about emotionally connecting to people even if you disagree with them on politics versus letting pure emotion drive combativeness, hate and anger. She called it being emotionally correct (riffing off politically correct). I call it emotional maturity (or you can take it as Emotional Intelligence after the title of a book).

Then I heard about some sort of scuffle about some guy who looks like an aging ZZ Top singer–I guess some sort of reality TV guy from Louisiana (I have no idea what Duck Dynasty is, and I don’t really care to learn) who spouted off with a bunch of emotionally charged opinions.

So, everyone goes off on their opinions. I finally decided to read what the guy said. It’s the same stuff I grew up with. Every white male (and most females) held the same opinions and considered themselves the model of Christianity. In fact, about half of the people I’m connected with on Facebook are still at that level.

What comes to mind in both cases is emotional maturity. Or lack thereof.

There are ways to say things that just stir up people. Or, there are ways to emotionally connect with people to show a more mature nature. People in general respond to the emotionally mature person, even if they don’t agree with everything.

I am trying to learn that sort of maturity. Sometimes I slip. Then I am convicted of my failure.

One last thought–don’t get all worked up about TV and terms like freedom of speech. TV is all about money. And people who are concerned first and foremost with money do not want to offend groups of people with money who might part with it to them. Ask a friend who similarly lost a job.

There is freedom of speech. Then there is the freedom to speak wisely.

Anticipation and Stress

December 10, 2013

Advent. Anticipation. Anxiety.

Were you ever about to do something, and then the thought hits “how did I ever get myself into this situation?”

Maybe it was when you were about to get into the car to attempt the world’s largest roller coaster? Or making a big speech in front of a large crowd? Or getting into your car in anticipation of a family Christmas gathering with weather coming in?

Often anticipation and anxiety go together. Maybe that is one reasons psychologists always talk about the weeks leading up to Christmas as one of the most stressful times of the year.

Maybe it’s not so much about celebrating Jesus’ coming into the world as much as all the family stuff, office parties, buying presents, sending cards, other gatherings, need to be cheerful, and so on. We certainly know how to stress ourselves at this time of year.

There are practices that humans have developed to counter these stresses. Mindfulness means paying attention to only the present moment–what’s around you, what your state is, your task at hand. Consciously regulating your breathing whether lying, seated or walking helps bring you into a conscious state of mind.

I don’t teach Yoga as a religion, but as a physical practice and for developing the state of mind of being in the present moment.

Another practice is one that Bill Hybels teaches at Willow Creek Community Church–15 minutes in your chair every morning reading the Bible and contemplating. Gets your day off to a more focused start.

Two more practices are complementary. One is to practice gratitude thanking God for all the things you are grateful for. The other is to practice forgiveness–forgiving others for perceived slights and recognizing your own need for forgiveness for the things you have done to others.

Respect for Humanity

November 18, 2013

Some years ago, there was an executive of a major corporation who made himself (with the aid of some skilled public relations people and a couple of books) into a “god” for managers. He had only a couple of big ideas. One was that every manager should rank every employee on a bell curve and fire those who ranked in the bottom 10% regardless of their actual contribution.

Last week, another CEO of an American technology company was exposed of implementing that same philosophy at her company despite the fact that this management philosophy has now been long discredited and dropped by many of its former followers.

The first executive is Jack Welch of GE. He built a house of cards that took his successor several years to fix. Yet many people still extol his “virtues” even until this day.

The second is Marissa Mayer, CEO of Yahoo. She is trying to turn around a failing company. That is hard enough, but she also faces strong competitors and a shortage of skilled people. Seems like she would be better served by doing things to lead her people into greater performance.

Bell curves, as all of us who endured the education system know, inevitably force people to compete with one another. That is certainly not the way of modern, high-performance organizations.

Toyota has long held three principles as its core value: Customer First, Respect for Humanity, Eliminate Waste. Hmmm, Respect for Humanity. Think Mayer missed the plane when that idea went.

When Jesus came along (and you have to read the entire New Testament in this light), the main and only organization was Rome. Its CEO, if you will, was the King of Kings, Lord of Lords, Prince of Peace–Caesar. The only value Rome extolled was power. Life was all about who had power over whom.

Jesus turned the entire Roman world on its head. He reversed every Roman teaching and replaced it with Love first. He who would lead must be a servant.

Many of us in management roles have tried to live this one out. Obviously many have not. Even in Christian organizations, power seems to rule over humanity. And where God is in all that, I guess God only knows as the saying holds.

Thought for the day: How are we treating others?

Seeing Without Observing

October 10, 2013

Most people seem to go through life seeing, but not really “seeing” or observing at a deeper level. Normal human condition is one of near total self-absorption. People see others mainly in relation to what their impact is on them.

I have seen parents who see their children, not for what they are as unique individuals, but more as an extension of themselves. 30 years of refereeing and coaching soccer (plus living through being the parent of an athlete and not always being the perfect example of the right way to be) has given me perspective on the whole “living life through your kids” syndrome. The same works for the famous “stage mother” type.

Seeing without observing causes one to miss opportunities to serve and to miss nudgings of the Holy Spirit. You don’t really see the person who needs help with a load. Or the person with troubles. Or the person who is rejoicing and appreciates when someone notices and rejoices with them. Or when the Spirit nudges you toward saying something meaningful to another.

Jesus seemed always to be aware of everything going on around him. This doesn’t mean that he didn’t pray for his own situation–obviously he did. But look at the number of times he was aware of what the Pharisees were saying about him. About the time the woman knew she would be healed if she but touched Jesus’ robe–and he felt the energy. He didn’t wander around absorbed in his own thoughts. He was always watching people.

We must also be careful about looking to Jesus as an example. John Ortberg taught last Sunday on the book, “Zealot.” I had not heard of the book, but it’s another in a long line of books saying basically that Jesus was not who we think he is. Rather, he was just another man in a long line of failed Zealots. Ortberg takes the author to task much better than could ever do. Click the link and find the sermon podcast. Well worth a listen.

During the talk, Ortberg mentioned that often when someone writes about Jesus, they are really describing themselves. That is, the don’t really look at Jesus, but at what they like and make Jesus fit the mold. I realized that years ago, and try hard to discern the real Jesus–as well as the real Paul. We all confuse them so much with what we’d really like for them to be and say.

But that’s part of observing. Sometimes it takes a long time to finally figure it out. A long time to realize your own prejudices in how you observe.

A daily discipline is to clear your head every morning through silent meditation for even just a few minutes and ask God to help you focus on others, not yourself.

Emotional Intelligence Requires Managing Relationships

August 9, 2013

I started thinking about emotional intelligence when I witnessed a nasty altercation that almost became physical in the waiting area of an airport this week.

We looked at acknowledging our own emotions and then managing them. That is a very hard step–especially when we are caught up in a deep emotion. It’s hard, but necessary to step back away from ourselves. There is a skill where you can mentally step out of your body and see yourself as others see you. That act can be very insightful.

Then we learn to look at others. Take notice of their emotional state. Listen to them. Ask questions or provide support to them.

We can see where this is going. First we see ourselves. Then we acknowledge others. Finally, we have the relationship among people.

I’m not sure that I’m the role model for relationship. I have been married (to the same woman) for more than 40 years. I guess that says something. I just returned home from a conference that I’ve attended for 16 years. Over that time, I’ve grown into relationships of another sort with many people I see every year. Those business relationships that merge over into somewhat personal are most gratifying. I’ve cheered their successes, empathized with challenges.

Sometimes relationships can be less healthy. Maybe there are ones where we just seem to feed some negative emotion of the other person. Maybe we just can’t help ourselves from annoying, provoking or enabling bad behaviour in certain other persons.

That’s where we need to go back to step one. Then step two. Then straighten out that relationship. Or–walk away from it. There are people with whom I’ll never get along. I just keep them out of my life as much as possible–like removing a tumor, I suppose.

Mostly, I’ve found that listening, empathy and a smile go a long way towards promoting many types of healthy relationships–from gate agents at the airport to people who are closest. Doesn’t mean I’m perfect. Far from it. And I tend to avoid confrontation when that might be the best response in a situation. But try my three little tips. See if you don’t get along better.

Recognizing The Emotions In Others

August 8, 2013

Have you ever thought about buying a car? You drove to a dealership of a brand you think you might like. You walk over to the line of cars and start looking around.

Then–a salesperson approaches. Big smile. Looking for a car? He breaks the ice. Then he proceeds to tell you all the features of the car and the price, which is only $X.

How do you feel?

A few times in my business career I have been in sales. For the past 15 years or so, I go along on sales calls to provide technical support or perhaps be that person who describes all the features. In fact, only recently I was on another sales call. Many times I have been shocked to watch the interaction and see that the salesperson has never taken the time to know the person we are meeting with and what her needs are.

Or sometimes even watch the prospect. I left a sales meeting one time with a top sales person and told him, “He’s ready to buy.” My friend was shocked. “What?” I said, “Didn’t you watch him while you were talking? He stopped being preoccupied. He asked questions assuming he was already installing the product on his machine. And many other buying signals.”

Observe the other person

These sales people are not unlike us. We are more interested in what we are saying than we are in the other person. But the fourth step of gaining emotional intelligence is recognizing the emotions in others.

One must be very careful here. It is far too easy to miss an emotion. Maybe the anger masks insecurity. And maybe we try to psychoanalyze. We must be observant. Turn the focus on the other person (not on us). Ask, “What’s up?” Then, listen.

  • Watch (observe) the other person
  • Ask questions in a friendly manner (not like a lawyer cross-examining)
  • Listen (really listen) to what they say verbally and physically
  • Paraphrase back to show you were listening and to validate their worth

I am still amazed at how many people are mostly focused upon themselves. Most are good people. They don’t realize it. They may even think that they are focused on the other. But they’re not.

Try it. You’ll learn a lot. And maybe make some new friends.

Forming Community

August 5, 2013

We were at a hotel in suburban Chicago. 17 students, 5 instructors/observers/evaluators, a few other observers. I devoted last weekend to improving my skills as a soccer referee instructor. It was intense. We gave three presentations before a small group. At each presentation were one or two top instructors who gave us advice but were also grading us. Our peers gave us feedback on our presentations. We tried to apply new techniques immediately.

There were three small groups. Friday night was learning. Up early Saturday, we started the round of presentations at 8. Had lunch time (maybe 2.5 hours) to prepare second presentation. Back at 2 pm for the second presentation cycle. Third presentation was Sunday morning. Really intense.

An interesting thing happens in that environment. Our small group of 6 almost immediately formed a little community. We were rooting for each other. Helping each other.

Reflecting on the experience this morning during my quiet meditation time, I wondered if the early Christian communities were something like this–although not passionate about a sport, they were passionate about a new way of life. They met in small groups. They taught each other. They “rooted” for each other. They helped each other–even financially for those who lost everything to follow this new Master called Jesus.

Then I started to think about the churches we attend today. How much is only attendance? How much is like a group where we all help each other out? Where, instead of gossiping about who’s doing what to whom, we reach out to each other?

I recently heard someone tell a personal story of struggle. Someone from the congregation approached and said, “You know, you can’t really participate anymore in this church because you are struggling.” What a terrible, heartless thing to say. Better would be, “I hear that you are hurting. What can I do to help you? And, by the way, you are always welcome here in our small group as we all struggle to live the way Jesus taught.”

What are you doing to promote community?

Where Is Your Attention

July 9, 2013

I’m curious about where people place their attention. Specifically, is most of our attention placed on ourselves or is most of it on other people? Or, is there a balance of the two?

Seems to me that many, if not most, people place most of the emphasis on themselves.

Many conversations seem to be about “me”. Many conversations seem to go back and forth like a tennis ball. When the ball is in my court, I talk about me. When the ball goes into your court, you talk about you. So, I wonder, is anyone listening during the exchange. Is it rare that we listen to the other?

A dominant strain of American culture teaches that it is right and good that we place most emphasis on ourselves–our desires, our situation, our opinions of others. Too much of this is unhealthy. Therefore the rise of books about the “Age of Narcissism.”

Here are some things to ponder:

  • When I talk, is it mostly to proclaim what I’m doing
  • When I speak of others, is it to offer judgements about them
  • When others talk, I’m thinking about what I’m going to say
  • I don’t seem to care about how others feel in a situation
  • I don’t notice when others are upset with me

Think of the example of Jesus. He was able to turn his entire focus on a specific individual. Even when he was interrupted. And when he focused on them, he could see deeply into their souls and understand their situation. He was able to address the specific hurt or need.

His empathy did not change his core values. He could feel for each individual. But once they made a choice, it was their choice. And he went on. A perfect balance of keeping himself strong, yet focusing on others. A good model.

What Does Love Require of Me

May 21, 2013

Jesus called people to follow him. He attracted people to follow him. He called them disciples. He said there would be a way that people outside the mission would know the people inside the mission. They would be known because of the way they loved one another.

They wouldn’t be known because they had more status than others. Or because they had more political or organizational power. But because of the way they treated others.

The way they treated others was revolutionary. When they met together, they left titles, social status, wealth status at the door. They greeted one another as brothers and sisters. This was so powerful that they attracted thousands into the mission. In fewer than 300 years, they toppled the empire thought to be invincible. The empire that was thought to last forever.

Stop and ask

To translate that to today, it’s a powerful question to ask of yourself in any situation that you face.

What does love require of me?

Many years ago I was taught that a great question for a leader to ask his followers (business, non-profit, church, whatever) is, “How can I help you?” That is one of the manifestations of the “what does love require of me” question.

Some philosophers have studied that pause before action. The ability to stop before speaking. To pause before acting. And to ask, what does love require of me. How can I help? How can I meet the need of the person I’m interacting with? What should I say? Should I just listen?

What does love require of you just now?