Archive for the ‘communication’ Category

Helping Others

April 3, 2025

Shall we pause and reflect upon the manner with which we connect with others who are perhaps struggling with something or asking for help with a project?

We seldom realize the weight our words, even the shortest quip, fall on another’s consciousness.

Immediately I think of a quip an older student made to me when I was in first grade that controlled certain behaviors for ten years of school. The slightest comment can cause someone to gain faith…or lose it.

When we offer a critique of another’s work, choose wisely. Will our comment belittle them? Make them feel childish or ignorant or irrelevant?

Perhaps we can find encouraging words that enlarge their perspective giving them hope and positive guidance.

Maybe we have cultivated the life stance of kindness which guides our thoughts and comments.

A Failure To Communicate

February 19, 2025

I vaguely remember a TV show from long ago where the main character’s line went, “What we have here is a failure to communicate.”

We think we said something witty or worthwhile or wise. We think we have communicated.

What in fact was communicated was what was heard.

Even in a brief cursory encounter a quip or witty saying can have unintended impact on the other. These sometimes cause hurt and lasting relationship damage.

Of course, some people intend to hurt. Avoid those people. They harbor deep issues.

Often the best response is to ask in a manner decidedly unlike a defense attorney cross-examining a witness, “I’m not sure I heard what you mean. Did you mean…?”

That is not exactly closing the loop. It’s an invitation to take the loop up a level, sort of like an upward spiral. Exploring meaning. Deepening the conversation.

Then communication occurs.

Communication

November 1, 2024

Words.

What a wonderful invention. We can combine them to assist thinking and communicate our thoughts to others.

I forget the movie, but I remember the line—“What we have here is a failure to communicate.”

Sometimes the words just come out wrong (to paraphrase a song from somewhere). We thought we said one thing, but somehow it came out another.

I offer this thought.

“Communication is about what is received, not what is intended. If there is a gap between what you are saying and what they are hearing, you have to find a new way to say it.”

Reading, Writing, Thinking

November 30, 2022

I missed a day here yesterday. I had an outpatient procedure that necessitated leaving home about 5:30 am. I blamed the condition on past workplace stress. More likely it was hereditary given a bit of family history of my brothers. Also likely not as much genetic as growing up in the same household. We had plenty of stress there.

Glad to report that the operation was successful. I can’t praise the people at Advocate Sherman hospital enough from the receptionist to the nurses, doctors and support staff. By the time I got home yesterday early afternoon, my LiveWell app had been updated with all the blood test results, the results of the procedure, and the surgeon’s notes and commentary. Crazy good.

This sort of technology and follow up would be fantastic for service calls in my other job relative to manufacturing. Or even the service person who comes to your house. There’s the good side of technology when it’s a servant. Then there’s the bad side (Twitter, Facebook, etc.).

This morning at 5:30 felt good. Back in the saddle. 

I read many thinkers and writers. Never stop learning. This thought came from Paul Graham’s monthly newsletter.

You can’t think well without writing well, and you can’t write well without reading well. And I mean that last “well” in both senses. You have to be good at reading, and read good things. By “good at reading” I don’t mean good at the mechanics of reading. You don’t have to be good at extracting words from the page so much as extracting meaning from the words.

Most people I read consider writing as part of thinking. To me, it’s core to education. They need to do more of it at least from middle school through grad school. I often begin with an idea that came from observation or reading then begin to write. Bless computers—it’s easier to backspace and begin again than cross out and re-write.

It’s a practice. It can be a spiritual practice. Read, observe, think. Begin to write. As you sort out your thoughts, you’ll find new wisdom percolating. You might even change your mind on some things through thinking rather than reacting. I know I have. Even (especially?) through somewhat critical comments.

Know Before You Speak

August 5, 2022

I picked up this thought from the James Clear newsletter (author of Atomic Habits).

Playwright, poet, and writer, Samuel Johnson, on listening and learning: “I never desire to converse with a man who has written more than he has read.”

This seems to fit within the wisdom of the Apostle James, the half-brother of Jesus, who advised thinking before speaking, be slow to speak and quick to listen.

I finally blocked most of Facebook from my feed in 2020 because so much was just passing stuff around that probably originated in Russia, anyway. No thought. All reaction. No conversation.

Johnson was right. Interact with those who have read and thought much. Fewer people. More depth.

Take Care For What You Say

February 7, 2022

She meant well. You know that sort of person. Outgoing, friendly, with a compulsion to share news—especially bad or sad or frightening news.

When they are professional, they are called journalists. We know how to respond—rather to avoid. Don’t read that sort of news or watch that sort of news TV.

Sometimes they are friends that you see often. Sometimes just a friendly shopkeeper.

Sometimes it is you (me).

But, people listen to that. Some people shrug it off. Others are deeply affected. Their anxiety quotient ramps up. It affects their life. Maybe even changing their life.

The Apostle Paul advised us to watch what we say. The Apostle James advised us about the harm words cause. The non-apostle Gary reminds himself, and you along for the ride, that sometimes not saying is better than saying.

Take care ‘lest your words cause unintended harm.

Say The Secret Word

August 9, 2021

Comedian Graucho Marx presided over a game show at the dawn of commercial TV. “You Be Your Life” is the prototype of many game shows even today and in many different countries. One little ploy was, “Say the secret word and win $100.” If the contestant happened to say the secret word, a goofy stuffed duck would drop into the scene with the word taped to its bill.

I started thinking about words today listening to Andy Stanley’s Your Move podcast where he focused on the chapter of James talking about how the tongue can get you into trouble.

I had the opportunity to teach hundreds of young people about being a soccer referee over a 25+ year career. I wondered, when did I say a secret word that helped someone grow or when did I say a secret word that hurt someone?

My wife had an experience where she was talking with a former student from more than 20 years ago. It was amazing what that student remembered from her class.

Once again I felt convicted of anything I may have said that would have hurt someone and sent them the wrong way. Or, as I often tell teachers, you may not know for 20 years or you may never know how you’ve positively affected someone’s life.

Remember this wise advice from the Apostle James, a brother of Jesus–be quick to listen and slow to speak. And be careful what you say.

Make a Difference

May 4, 2021

The author discussed the Apostle Paul’s speech before a Jewish synagogue and then compared and contrasted to a speech before a council of Greek philosophers in Athens. The only common point was the conclusion centered on the fact and meaning of the resurrection of Jesus.

The approaches and arguments could not have been more different.

The conclusion?

Paul wasn’t trying to make a point. He was trying to make a difference.

Irresistible, Andy Stanley

When we open our favorite social media app, perhaps we could pause and consider–am I just trying to make some point? Ah, ha! Gotcha! Boy, that was a zinger.

Or perhaps we close the app and go out to be of service and make a difference in a life.

Tell The Truth

November 12, 2020

A true master never offends anyone, but she or he is always truthful.

I am amazed and in awe of the Desert Fathers who never used 500 words when 15 would do.

They obviously took their cue from Jesus. He could evidently teach for a long time, yet no teaching was longer than a few sentences.

Yet, they spoke the truth with love and perhaps some went away disappointed or didn’t agree, but they were not offensive.

There is a cartoon from early in the popular Internet era where the wife calls from the bedroom, “It’s time for bed, dear.” The husband replies, “Just a moment, I found another error on the Internet I need to correct.”

How hard it is on social media to speak the truth to someone or point out an error (gasp, yes, they do occur) in 15 words without offending. Lord knows I’ve tried myself–and failed.

I forget which famous person (probably attributed to many) said, “I apologize for the length of this letter. I didn’t have time to write a short one.”

To be truthful without offense in a few words requires thought and compassion. Each is in short supply these days.

Communication and Leadership

November 1, 2018

“Did you know what you have to do this morning?”

“No, not until you just told me. The only way you hear anything around here is through the grapevine.”

I was sitting quietly in a business lobby and overheard (couldn’t help it) the conversation above. Later there was more of the same type of conversation.

Obviously somewhere in the organization there is a leader whose strength is not communication.

I grew up a fan of the Cleveland Browns of the NFL. Over the past 25 years or so, I’ve grown disenchanted with the NFL. And being a Browns fan, well, need I say more… (Check out Juventus in the Italian Serie A.)

However, the ownership once again turned gold into lead instead of the alchemist’s dream of turning lead into gold.

Seems he hired an offensive coordinator for his head coach. Then he fired both of them because they couldn’t get along together. You can’t fire owners, I guess.

You couldn’t diagram all the communication failures in that scenario.

What is the root cause of this level of failure to communicate?

Ego?

Pride?

Fear of confrontation?

Inability to think through a situation?

Lack of personal organization?

If you catch yourself in any of this, run for help. Now.