Archive for the ‘Leadership’ Category

Responding To Good Leadership This Year

January 6, 2017

Responding has been the word of the week. It started with a talk I heard which ended with a conclusion about responding, and I thought, wow, if he’d have used responding as his theme, then the talk would not have wandered and it would have been powerful. So, I started thinking about various ways we respond starting with people from the Bible.

Friday is often leadership day at Faith Venture, so I wondered about how leaders set the tone of the organization to get a beneficial response. Here are a few thoughts you might be able to use this year in whatever you might be leading–committee, department, company, non-profit organization.

Vision – Effective leaders are responding to a cause, problem, need. They don’t just say to themselves, “I just want to be the boss.” People like that may be managers. Or they may be ineffective leaders that end up in some sort of mess. But the good ones know where they’re going. It’s a cause or fills a need. It’s big enough to get others involved.

Communicate – Effective leaders can articulate the vision in 40 words or less. Peter Drucker says it should fit on a T-shirt. I’m part of an organization that has two statements. They call them “mission” and “vision”, but in reality they are statements of vision. And each is too long. Last year they re-wrote them after 12-14 years and said the same thing using more words. I heard about the process and offered some suggestions. They dropped me from the mailing list immediately. <sigh> Beyond the written statement, effective leaders talk about the vision at every opportunity. If someone suggests a new initiative, they ask, “Does it fit the vision?” Everyone in the organization should be familiar with the vision.

Decisions – Effective leaders assure that decisions are made in a timely manner. They either make decisions promptly and clearly, or they give people closest to the action the power to make decisions with clear guidelines.

Process – Effective leaders pay close attention to system and process of how things get done. If things are not happening the way you like, look at the process before you try to fix the people. The process may be set up to assure failure.

Execution – Effective leaders know that vision is worthless unless you get something done. If it is a business, then you must satisfy customer needs and make a profit. If it is a non-profit, you must serve your clients well, and assure adequate funding for the work. They encourage, no insist upon, collaboration. I had a boss with a gift for words who would pull together an ad hoc team and say, “Why don’t you gather like the witches in Macbeth and solve this problem.” Fair is foul…oh, that’s another essay. 

Here’s to a more effective 2017.

Talk Less and Listen More

December 9, 2016

For those of you who get up to read these essays by 7 am EST, I’m late. Plane was delayed and I got home at 1 am. 

Here I am. Five hours of sleep. Nothing prepared. Nothing on my mind.

But I try to write leadership thoughts on Fridays.

So, here is the thought of the day. Works for leaders. Works for parents. For spouses. Even for public speakers 😉

Talk less; Listen more.

I could give examples. But…you get the point. What are you going to do today?

Evaluating Leadership By The Wake It Leaves

November 4, 2016

Dr. Henry Cloud was recently asked about success and how to achieve it.

Although there is much room for definition of the word, Cloud noted that you need to be competent at something. Go out and learn a skill at something. Then there is the ability for forge and maintain relationships. Building a network of people you can call on.

And he talked about character. He mentioned the Hebrew word translated as virtue in the Bible has the connotations of force. It is as if a leader is a force in the organization.

boat-wake

It’s like a boat going through a lake. It leaves a wake. There are two sides to the wake as it fans out if the boat is moving correctly.

Just so, a successful person is a force leaving behind results and relationships in its wake.

Think of leaders you’ve known who perhaps show results but leave behind a trail of broken relationships. It is symptomatic of a boat going around in circles. Where lies success?

Sometimes we work on building relationships but have no results. Once again this is an unbalanced situation. The organization will fail. The business will close.  But you’ll all be happy–for a while.

Worse is the situation where results are poor and relationships broken. It’s like a boat “dead in the water.” Success is but a dream.

Show me a person of strong moral character who leaves good results and firm relationships in the wake, and I’ll show you success.

Three Ingredients Of Innovative Life

October 21, 2016

Infants contracted childhood leukemia. It was a terrible disease. They would bleed profusely. Doctors gave a series of powerful chemicals. One would work for a week or two and then stop. The next–same thing. And through all four known drugs.

A young doctor hired into the program to study and treat the disease. He observed and asked questions. Then he had an idea. It was so revolutionary that he was criticized for several years as an evil and stupid doctor. He said, “Why not give them all four drugs at the same time?” Take them as close to death as possible with these very toxic drugs that also, by the way, were the only known way to kill the cancer cells. Nurse them back to health. Repeat. Once a month. Every month. For 24 months.

In 1965 Dr. Emil Freireich was ostracized from the medical community for trying this. By the early 1970s it was the standard of treatment.

Malcolm Gladwell wove that story into his talk on innovation that concluded the Dell EMC conference I attended this week. He was one of two headlining speakers who are both among my favorite writers–the other being Kevin Kelly. But I only have space for one today.

We all have reason to exercise our innovation genes. Whether turning around a failing company. Or turning around a failing ministry. Or maybe just living a more fulfilling life. Here are three thoughts from Gladwell’s research.

Sense of urgency

Freireich was watching infants and children die. Every day. And he wanted a treatment–now.

Be disagreeable

OK, not in the normal sense we use it, but in the way psychologists would use it. As well as the apostle Paul. This means that we do not need the approval of others to proceed with where we’re going.

Growth mindset

When we wake up in the morning, we don’t expect the world to be exactly like it was when we went to bed. We expect some changes and deal with them.

Simple Leadership Ideas

October 14, 2016

Learning is not compulsory…neither is survival. –W. Edwards Demming, quality guru

Kevin Meyer is CEO of a manufacturing company and has other extensive manufacturing and entrepreneurial experience. He is a practitioner and promoter of Lean Manufacturing principles as well as a student (in a way) of Zen. I’ve been reading his book, The Simple Leader: Leadership at the nexus of Lean and Zen.

Don’t let the Zen part throw you off, considering this is a Christian blog. I’ve learned much about mindfulness and calm from practicing Zen. No less a thinking and Christian than Thomas Merton explored the similarities.

However, back to the point–and our Friday leadership lesson.

Foundation of the thinking of the book:

There are two pillars of Lean: Create value through continuous improvement; and, Respect for people.

“Zen is not necessarily a religion: rather, it is a human- and present-centered way of life.”

They go together. I just visited a facility in Mason, Ohio yesterday that operates by Lean principles. You can sense the respect for people principle at work just walking in the front door. Then there is the shop floor. Quiet, clean, brightly lit, people going about their jobs at a steady pace lacking frantic actions and shouting–like it was when I started years ago.

Meyer says, “A hallmark of the best leaders I’ve been lucky to work with is that they are often the quietest people in the room. They don’t feel the need to assert their authority by talking, as they’ve already earned it with their authenticity.”

We know these leaders when we meet them. Talk about calm in the eye of the storm as a metaphor–or follow Jesus’ example of literally calm in the eye of the storm. Treating people with respect. Letting people be free to make decisions providing the context for them to know the right decisions.

For those of us who are task focused, it’s good to be reminded about the other people around. And how to treat them. And how to help them grow. Remaining in the present moment. Maintaining an aura of calm.

Be A Bridge Not An Obstacle

September 16, 2016

Oh, if you need a friend
I’m sailing right behind
Like a bridge over troubled water
I will ease your mind — Paul Simon

I have been thinking bridges lately. This song popped up on the playlist of one of the channels I listen to in the car (Sirius XM 32, “The Bridge”–interestingly enough).

Fridays are often “leadership day” here at Faith Venture. The concept of bridges fits for that, too. Leadership means relationship–we just don’t often think of it that way.

“Like a bridge over troubled water.”

Leaders take us from one place to another. The good ones take us from a place to a better place. Higher performance. Sales and profit growth. Higher levels of customer satisfaction (no matter who your customer may be–profit or non-profit organization). Continued growth as individual people and as an organization.

Let’s consider the opposite. Leader (or other person) as an obstacle. Perhaps you’ve been on both sides–been an obstacle or been impeded.

Leaders who place obstacles in the way of growth and success usually are unaware. Often they are self-absorbed. So worried about themselves, they forget the mission and the needs of others.

Do a self-check. Are you building a bridge or sowing obstacles?

In Yoga, we have a pose called Bridge (see, the word just keeps popping up). You lay on your back, bring the feet close to the body, knees up, arms alongside the body. You activate or energize the upper legs and “core” (abs, glutes, lower back) lifting the body off the mat. Weight is supported in the heels and shoulders. (Check it on YouTube.)

This pose strengthens, stretches, is good for circulation. It’s an all around beneficial pose. A Bridge.

Have a friend in need—build a bridge to hope or calm or confidence.

Leading a department, committee, company—build a bridge from where it is to where it is serving its customers.

See someone struggling to succeed—build a bridge to growth and success.

Be a Bridge, not an Obstacle.

 

Diamonds on the Inside

September 9, 2016

“She’s got diamonds on the inside.”

I have no idea what the song was about, but I love that picture. I’m thinking of the beauty that shines through. Not wearing it on the outside for flash and attention. But coming from within.

The past few days I’ve read about “for profit” colleges shutting down suddenly. Why does pursuit of profit have to corrupt some people? It made me think of the three or four guys I’ve worked with over the years who wore their Christianity outside. Sort of a veneer. When we parted ways, they all owed me money. And other people.

On the other hand, I’ve known many leaders whose robust spiritual life shined through from the inside. They lived their beliefs. It was part of them. They had no urge to show it off or force a particular branch of religion. They were great to work for and with. And usually good at business or leadership, too.

I’ve joked in the past that when I meet an overtly Christian businessman I reach for my pocket for assurance that my wallet is still there.

But that is a bit cynical. True in some cases, unfortunately.

Still–where are my diamonds? Encrusted on the outside as a glittering veneer, or embedded inside showing through as a part of natural beauty?

Think of the people we know that are like that. I bet if we but stop and reflect we can think of many. Maybe when we’re contemplating upon that person we’d like to be we can focus on those and try to be like them.

Unleashing Energy, The Creative Leader

September 2, 2016

You’ve seen it, I hope. The type of leader who unleashes the energy of everyone around. The organization may have been lethargic. Or complacent. Or dying.

The someone new comes in. She has a vision of success. He is transparent–no hidden agendas, no spies among the employees, no sudden directives.

There is something about a feeling of trust that is darn near undefinable where people can have ideas and share them. You feel you’ll be listened to. In fact, you feel encouraged to come up with ideas.

These leaders pop up all over the place. Perhaps not enough, but they exist.

There is a leader whose blogs I read and podcasts I listen to who is such a leader. He exudes energy and positive emotions. He’s driven to provide the best solution for his customers. He’s also driven to find ways to unleash the creativity of his employees.

There exists a pure joy of learning and applying what he learns. Try an experiment. It works, great. It doesn’t, well, scrap it and try something else.

The point is for all of us, how do we achieve that as leaders?

  • Vision of what constitutes success
  • Create trust by doing what you say
  • Constantly encouraging
  • Quick feedback designed to help not tear down
  • Celebrate the little victories along with the big ones
  • Constant messaging of the vision through every means available
  • Always inviting others to go along on the journey

What could you add?

Leader’s First Response To Decline

August 19, 2016

You’ve been appointed to head an organization. Could be a business, church, nonprofit. Wherever you are in life.

The organization is thriving. All indicators were up. People affiliated with the organization are enthused. Good things are happening all over. Leadership teams are planning expansions.

Then a change happens. Imperceptibly at first. Few, if anyone, notice. But growth stopped. No real decline, yet. But a couple of staff leaders left, leaving behind some leadership gaps. You, the overall leader didn’t move quickly to fill the gaps. They just slid by.

Eventually the decline is in progress. At first only key people in the organization notice. Then more people notice. A key top staff person notices and brings to your attention. Conflict erupts. Now there is another key gap in the leadership team.

This is a situation I’ve seen several times in my career. I did try to salvage a couple. In one I was actually “president” for a short time while my partners tried to raise money for a takeover. They didn’t, we failed, now I’m writing here.

But back to our fearless leader. The one who seems oblivious to the by now obvious to everyone decline. If you were in that position, would you

  1. Call an emergency staff meeting of the perhaps dozen top leaders to address the problem; or
  2. Gather together a larger group–say greater than 25–and begin a month’s long vision planning exercise, or
  3. Do nothing and either ignore the situation or hope it reverses?

I have never been in the situation (and I can think of at least four I’ve been in) where the leader chose number 1.

Mostly I have seen the non-choice choice of number 3. Either the leader is totally out of their league and just flounders, or their narcissism makes them ignore the situation. Perhaps even degenerating into blame.

Then, I’ve actually seen number 2. All attention is diverted from important and immediate tasks while the entire leadership team squanders its attention on dreaming of what might be.

What should you do? I’d suggest steps such as:

Gather the top leadership team and get them to acknowledge the problem

Gather facts and stories about the situation

Perform root cause analyses (5 why’s, as we say)

Tackle one main problem as quickly as it is identified

If one of the issues that pops up is that “no one understands what we stand for”, then the messaging both internal and external has become muddled. In that case, it is time to go back to the vision statement of the organization and sharpen it. Then make sure that all messaging is consistent.

Maybe the customer experience is not good. Then a team can tackle that problem.

Notice that by doing this, the leader focuses the leadership team and infuses new energy. The new energy should spread throughout the organization as teams form and more people are involved.

Leadership-How Does Your Team Communicate

July 29, 2016

Email is bad for you and your team because we get too many messages every day and the important internal emails get mixed up with other correspondence with people from the outside world.–Michael Sliwinski, Founder and CEO of Nozbe

Has your team ever been caught up in long chains of emails? Someone proposes an idea or someone else attacks something. Then another person “replies all”, and another, and another. Soon you’re reading down through a horrendous chain with blood pressure rising by the second.

It’s happened to me many times. I’ve also gotten caught in the problem where the important message dropped to the bottom of the list buried by the unimportant minutiae.

A few years ago I walked away from a couple of jobs that paid very well. My earnings are a little smaller, but expenses are down. And my email load? Cut by 80%. Some days I almost feel lonely.

Sliwinski says about his company, “To solve this problem we designed a new way to communicate: we use email for the outside world and something else for ‘internal communication.’ We use two apps for that: Slack and Nozbe.”

There’s a new book “Under New Management” by David Burkus that I heartily recommend. It includes some unconventional management practices, and one of them is apparently banning email. Sliwinski says it’s something he did in his company three years ago. “Something I didn’t think was new but now I see it really is. Whenever I talk about ‘No Office,’ people ask me about my email policy and they’re surprised that we banned email in our company. They give me this ‘Can you do that?’ face. Of course you can. You actually should if you want to have a productive environment for your team. Only allow email to the “outside world” and ban email within your team.”

It is worth the effort to evaluate how your team communicates. Then find the best tool. And, by the way, don’t check email every 30 seconds! Sometimes I get caught in an endless loop of answering messages. It’s asynchronous. You can choose when to answer. Choose wisely.