Archive for the ‘Ethics’ Category

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And They Will Know You By How You Live

May 11, 2015

Today’s lesson concerns how we live…ethics.

I learned marketing many years ago and sometimes consult with companies about their marketing strategies (or lack of as is often the case). So, I’m always reading about the topic.

Luke writes at the end of chapter 2 while describing the explosive growth of the new movement of Jesus-followers, “having earned the goodwill of all the people.” People all around the Mediterranean rim at the time were attracted to Jesus because of the way his followers lived.

Jesus even told us that his followers would be known by the way they lived–love being an action verb.

How does that relate to marketing? How does marketing relate to our lives?

A couple of nice examples presented themselves this week.

Some marketing people, and presumably the CEO, of Keurig had a brilliant idea. The company makes household appliances including a one-cup-at-a-time coffee brewer. I have one. Love it. Just like the razor blade model or the ink jet printer model where the company makes money from the continual lock in of replacing blades or ink regularly, Keurig marketers thought they would force customers to use its coffee supplies packaged in K-cups.

Within hours, technology blogs were posted with ways to defeat this lock in so that we could still use our own coffee beans. Sales of the Keurig 2 machine–and for the company–dropped.

The CEO acknowledged the reason for the drop in sales as customers just wanted to use their own beans and so bought rivals’ products. Duh. That’s not unethical, just stupid. Not knowing one’s customers.

But stupid leads to questionable ethics.

I’m watching my granddaughter play a “game” on an Amazon tablet. She’s 5. Building necklaces for the Strawberry Shortcake character.

Strawberry says that you can add a picture of her or one of her friends to the locket. So, little girls tap one of her friends and is taken to a page where you can buy the friend package for $9.95 each. My granddaughter realizes she can’t use those pictures and just starts tapping other things. Mostly she likes taking pictures of herself or other people.

But how can a group of people sit in a conference room and discuss how to increase revenue. Well, we need “in-app” sales. How can we entice our under-10 customers to buy additional items? Let’s make it appear that they can add something only to be diverted to a page for purchasing. If an astute parent has not set blocks and controls, a considerable bill could be accumulated. Or much discord strewn in the home while little Susie whines about wanting more stuff.

Thank you marketers.

I have invested in a coffee shop (hence my Keuring example about coffee) where the fundamental value accepted by all investors and managers starts with ethics. Treat people from the farmer who grows the beans to the employees to the customer to the community with the best ethics.

Others can also decide to build companies on ethical foundation. And all of us can look for ethical companies for our purchases.

People will want to know about us by the way we live, by the way we transact business, by the way we treat all people.

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Let Your Light Shine-Why?

May 7, 2015

I’m up early and in the breakfast area of my hotel in Seattle. They have not one but three TVs all turned to one of those TV talk shows that are designed to heighten fear and anger in the hearts of the sympathizers. It’s hard to concentrate and meditate in such an environment.

I wondered, is that how I would like my light to shine? That I spend so much time being cynical and negative that my face sets permanently in that attitude?

Jesus said, “You are the light of the world.” Then he went on to state why, “Let your light shine before others so that they may see your good works and give praise to your Father in heaven.”

These talk show people–they make a large income. They have influence over millions of souls. Their legacy, raise fear and anger in people so that they will continue to watch so that advertisers will pay high rates to present their products to the many.

How does this relate to church, you may wonder? Rightly so.

We have churches that operate the same way. They emphasize fear and anger so that people will come and obey.

Jon Swason started me thinking with his article comparing and contrasting evangelism and customer service in business and in church. Many (probably not enough) can do evangelism. But how do we rate in customer service? Do we just give them some words to memorize and tell them to go on their way?

Dallas Willard once said that church was the worst place to come to share your hurts and failures in order to find comfort and healing.

Jesus said let your light shine so that our Father is glorified. Part of that light is to fellow travellers on the way who need help. By so doing, you show people outside the fellowship the joy of becoming a Jesus-follower and joining the fellowship.

Good works, not sowing fear, uncertainty and doubt. What a thought!

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Who Has Integrity in Your Organization

April 28, 2015

I am reading a book on leadership. Got through a few chapters on the plane yesterday. I’ll have more details on the entire book on Friday (I hope).

There was a thought that was mentioned in a chapter on integrity

In every organization, there are one or two people at the senior level who operate as chief ethics officers. You know them—they’re the ones you go to when you need to talk with someone you can trust,

So, aside from you, my readers, whom I am positive are the paragons of integrity–OK, enough of that–can you identify someone in your organization, team, committee or group who is the moral compass of the group?

I recently read a book where the starting premise was that Adam (of apple fame) should have spoken up, should have been the moral compass, should have known better and set a better example, but he didn’t. He wimped out. Instead of saying, “Eve! Are you out of your mind?”, he said, “OK, give me a bite.”

In my long and chedkered business career, I’ve worked for guys whose moral compass was a few degrees off true north. I know there were times when I said something. But how many times did I simply stay silent? Maybe I eventually quit rather than be part of it. But was that the coward’s way out?

What organizations have you been in where the senior leadership did not exhibit integrity? You could not trust them. What was the atmosphere within those organizations?

What should we–you and I–be doing right now to be one of those chief ethics officers? What impact would that have on the organization? On our colleagues’ lives? On our life?

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Given a Second Chance, What Would You Do?

April 27, 2015

What would you do if you were given a second chance to live? Wither away in bitterness? Help the person who tried to kill you? Dedicate your life to helping others in similar situations as your attacker?

Ten days after 9/11, a shocking attack at a Texas mini-mart shattered the lives of two men: the victim and the attacker. In this stunning talk, Anand Giridharadas, author of “The True American,” tells the story of what happened next. It’s a parable about the two paths an American life can take, and a powerful call for reconciliation.

Watch this TED Talk for a moving story of redemption. Not explicitly Christian, but that’s OK. It’s the power of love.

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They Came Over The Hill

March 17, 2015

These posts are usually meditations with a point. However, last week several of us visited Tijuana for a mission trip. In addition to serving at an orphanage with children (from 4 to 20), we also visited an active landfill. The experience was overwhelming. I’ve changed literary styles for this meditation.

The scene was eerie, much like a movie about an apocolypse. 

Our van was stopped by security where we were questioned. Allowed through into the landfill, we parked near some newer cars. Some sort of business was transacted there that I do not wish to know.

We grabbed our two boxes filled with 100 ham and cheese sandwiches and three packages of bottled water. 

We are outside Tijuana, Mexico. It is desert. Hot, even in March. Dusty, with spirits blowing mini-dust storms as if impeding our way.

The dirt and dust dried out our sinuses and became grit in our eyes.

We hurried beyond the cars, across a road and over a rise. The scene below was beyond belief. Hundreds of people. Maybe 500. Maybe more. Sorting through the days droppings from the parade of waste trucks. Hoping for enough valuable material or recyclable stuff to get paid to make it through another day.

They saw us. Over the ridge. I looked up. Men with hoodies and neck cloths protection from the dirt. Coming toward us. At first, admittedly a little fear. But there was no harm.

We offered a sandwich, a bottle of water, a blessing “Dios te bendiga”.

Each one offered a grateful “gracias” in return. I have even witnessed these people sharing during my past trips. They often look out for each other. A spark of humanity and God.

When we had given the last of our offerings, we hurried back to the van. Escaping the sights, the smells, the dirt.

Had we 400 more sandwiches, we would not have had enough. When asked why even bother, I responded, “It’s like the story of the starfish thrower. We can’t help them all, but those we do help appreciate it. And out of their misery and slavery, perhaps they hear the blessing of God.”

One little church was built in their little tent city on the other side of the hill. The people who built the church and visited on Saturdays had led one man to salvation by the power of the Gospel. That’s one. It’s a start. Just like our sandwiches. A start.

Just like back home. We can help one. Maybe we can’t help everyone. But one at a time. That’s not unlike what Jesus did. One at a time.

It was the juxtaposition with the bright and happy kids cared for by the orphanage that was most shocking.

Why do we go on these trips? 

We are called to coviction about how great we have it. And how great to burden and calling to share what we have. Not unlike the rich young man in Matthew 19, where he proclaimed that he had followed all the comandments since he was a youth. “Sell all your possessions and give them to the poor, then follow me,” Jesus replied. We gave only a little, but we were reminded about how great the task is that remains.

Our hearts were enlarged by the experience. May we always retain the perspective of life in the spirit.

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The Possibility of Tolerance

March 4, 2015

I have a friend who is a walking enigma. He was born in India and looks like someone born in India. He was also born into a Catholic family (there is a lot of history in that area of western India that was settled by Portuguese many years ago). He’s also an electrical engineer who founded a company and then sold it.

Jim Pinto wrote articles about automation for me for 10 years. His writings now have broadened into a more general social commentary. His latest blog post is an impassioned plea for tolerance.

He says, “Tolerance is the appreciation of diversity and the ability to exercise a fair and objective attitude towards those whose opinions, practices, religion, culture differ from one’s own. Genuine tolerance is respect for the dignity of others. It focuses more on our common humanity than on our differences.”

The early Christians understood how to live in a diverse society. The apostle Paul once said that what happened to people outside his communities, his ekklesia groups, was God’s business, not his. He was concerned with building the faith and knowledge of those in the community and attracting new people into the faith.

But Christianity eventually became the official religion of the Roman empire, and then of many countries even until today. Many today don’t know what it is like to live in a diverse society. Everyone around them is the same race, color, religion. Sometimes they are intolerant of others simply through sheer ignorance and lack of experience.

I routinely interact with people whose origins are from most places around the world. They may reflect at least a half-dozen religions, not to mention all the varieties of Christian flavors.

Toleration does not mean bending my faith. It means, like Jim said, treating other human beings with dignity and respect. It is like Martin Luther King, Jr., said that his dream was that we’d all judge others by the strength of their characters, not the color of their skin.

Jesus related to Jews, Samaritans, Greeks, Romans. But he blasted things such as hypocrisy, self-righteousness–in other words, weakness of faith and character. He’s a good example.

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More on Lying, Fudging, Pressure on Media

February 12, 2015

I’m still in Orlando as I write this. Had an interesting conversation with a reader at lunch on Wednesday about the Brian Williams affair.

The first disclosure is that I am a member of “the media.” So, even though there are not as many marbles at stake in what I’ve done compared to TV news, the principles apply.

So, it seems that this TV anchor guy made a trip to Iraq to do some “on the spot” coverage. Usually these guys fly in, stay at the Hilton, get filmed at a safe spot where there is desert behind them, then immediately leave. In this case, Williams was actually flying somewhere in a helicopter was shot down. Somehow he became “confused” and thought that actually he was on that copter, not the trailing one where he actually was.

Second disclosure–I’ve never been in a battle. Came close to being a Navy pilot, but not close enough to claim anything. So, maybe the “spin doctors” who have been dredged up to blame psychological trauma for this lapse of memory are correct. But somehow I don’t believe it.

Pressure

In my little niche of media, a salesman would frequently come to me and beg, “Gary, if you could just run a friendly story about this company, they will buy an x-month advertising package with us.” I’d just say, “Let me talk to them and see if they have anything worthwhile to say.”

This might be worth $40,000. (By the way, they almost never bought. They were happy with free publicity.)

Imagine that you are the top salesperson or executive of the TV news operation. A dramatic story of being shot down would attract hundreds of thousands of viewers. That translates into higher advertising revenue. See where I’m going? Much of the media works that way.

So, what if Williams had that much pressure from somewhere. That is at least as credible a story as PTSD or something.

Dave suggested a scenario something like this at lunch. I thought, something to consider.

Even so, there had to be many people who knew the simple truth. Yet, the network perpetuated the story for years. Maybe it’s Williams, or maybe it’s someone else. There are still ethics involved.

it would have been just as unethical for me to promote a product just for advertising dollars to readers who depend on my for objective reporting as for NBC. It’s just as unethical when you decide to deceive someone.

I will not attempt to claim 100% ethics in every situation–that would, of course, be a lie. But I hope that I’m close to 100% and apologize when I’m not.

Jesus set the bar so high for us, that those of us who follow him had best get that 100% or know the reason why and ask forgiveness.

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Where Does Lying Get You

February 11, 2015

I am in Orlando at a conference. It all started with arriving over an hour late–so in my room at midnight Sunday. Meeting early Monday. Reception until after 10. Followed by another early morning and late night. Now 7 am breakfast meeting. That’s the glamorous life of a writer traveling to a resort area on business.

Speaking of the glamorous life, I have been reading a little (very little) about this Brian Williams performance art and drama. As I get the story, he reported that he was in a helicopter in Iraq that was shot down. Now they say he was in the helicopter trailing and never went down.

Confusion? Lying? We’ll never know.

But that incident started a train of thought. Supposing he did lie. Supposing you and I have ever lied about doing something. Embellished a resume. Tried to impress a prospective employer.

In the end, what do we gain.

We read in the Bible, let your yes be yes and your no be no.

Say what you need to say. Sgt. Joe Friday, “Just the facts, Ma’am.”

If we let who we are speak through what we do, what does that say about our character?

As a writer and teacher, I’m always aware of the trap I can fall into. I can make my career sound like some exotic journey into great competence or I can make it sound like a series of steps where I learn a little at every stop along the way.

I try to be careful, and I hope I succeed. Maybe more of us should remember who we wish to be and act in accordance.

Or maybe we want to be a liar????

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Diversity Is Good Celebrate Difference

January 19, 2015

Have you noticed how often on Facebook that there are many people who talk about being individualist and celebrate political comments of individuality, yet they are all the same? They conform to common thoughts and opinions. Pretty much dress alike, too, depending a little upon age.

I heard Dr. King speak once. He was a classmate of our campus chaplain at Ohio Northern University. Dr. Udy invited him, and he came and spoke. We were almost all white. We were almost all Republican–in an era where that was becoming a code-word for being against civil rights. But he spoke well.

And, I, too, shared that dream that all people would be accepted for their character, not for their race, gender, religion. It has been a long process. It’s been 50 years. We’re closer, but, as you can see from Facebook postings where evidently people feel free to spout off about anything, we’re still far away.

Here is yet another study that shows why you should promote diversity and legitimate sharing on your teams–whether at work, church, civic organizations. The article discussing it is called, Sensitivity, Women, Sharing: What Makes Teams Smart, by Orion Jones. This one dealt more with women, but it shares results with other earlier studies that include race and ethnic diversity along with gender.

When teams of professionals are composed of more women, share ideas in equal part, and are emotionally perceptive, they make better decisions and find better solutions to problems.

As part of an emerging science of effective teamwork, researchers at MIT and Carnegie Mellon University have been asking why some teams, like some individuals, are measurably smarter than others.

The smartest teams were distinguished by members which contributed more equally to the discussion, were better at reading complex emotional states in lab settings, and were composed of more women (possibly because women are better at identifying emotion).

I try to the best of my ability to treat all people the same. I give them a chance to prove whether I should continue to associate with them, trust them, or do business with them all on an individual basis. Let’s celebrate the memory of Martin Luther King, Jr. by just quietly accepting others and quietly promoting diversity in our teams and groups.

 

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Nice People Do Finish First

January 15, 2015

“27 Do not withhold good from those to whom it is due,
when it is in your power to do it.
28 Do not say to your neighbor, “Go, and come again,
tomorrow I will give it”—when you have it with you.
29 Do not plan harm against your neighbor
who lives trustingly beside you.
30 Do not quarrel with anyone without cause,
when no harm has been done to you.”
–Proverbs 3

It is said, “Nice guys finish last.”

I know people who call themselves Christian who are Darwinists. Oh, no, not the evolutionary scientist ones. The ones who subscribe to a late 19th Century philosophy derived from Darwin’s theory of survival of the fittest–Social Darwinists.

There was one of those who worked with me for years. At least, he was the most blatant of the philosophy. These are people for whom life is a “zero-sum game.” There are winners and there are losers. And you know the winners by how much wealth they’ve accumulated, the size and location of their house(s), the size of their salary. Losers? Well, they should just get lost. Who cares about them?

Like narcissists (are they cousins?), many can be charming at times. But the in-your-face attitude often comes out.

Scientific evidence

Scientists have discovered ways to simulate all manner of situations on powerful computers. This article in Lifehacker reports on a computer simulation of a game called Prisoner’s Dilemma.

Researchers set up a “game” where the players get two cards (options) which are basically to cooperate or compete to win the game. Humans playing the game typically choose to compete.

This latest research set up a computer simulation of the game that could be iterated many times. The results–it is better for both players to cooperate rather than compete.

Biblical wisdom

I guess Biblical wisdom is really, er, wise.

While maintaining your core strength gained from God, treat your fellow humans nicely, with dignity and respect. In the end, you’ll win.

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