Researchers studied the interaction of managers and their employees. Among managers rated as the worst listeners by their employees, 94% of them evaluated themselves as good or very good listeners. (Source: Adam Grant, Think Again)
Are you a good listener?
Pause. Think again.
Now seriously, are you a good listener.
The person we find easiest to fool is ourself.
Focus on the other person, not what you are going to say next.
Think of questions to probe deeper, that places the focus on the other.
Perhaps repeat what they said asking if you understand.
Practice as often as possible.
Faith Venture 
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