Leadership: Connections and Changed Behavior

My customer had a problem. During one process of assembly, if a little spring was not installed correctly–and there were six per assembly–it would lead to warranty problems when its customer used it.

So, we installed an automated vision system that would work alongside the worker to assure the quality of the product.

It was not an inexpensive solution.

The worker did not like this intrusion and refused to work with the vision system. So, they turned it off and decided at that level that the company could live with potential warranty risk.

The technology was good. But we didn’t change the behavior of the worker. So, it failed.

This week, I heard a speaker talk about technology in terms of changing behavior and connecting people.

It’s not just about technology, he said. Think the iPod, which changed the way we listen to music. The iPhone which changed the way we connect with friends and the Web. These changed behavior and connected us.

I thought about leadership in that way.

Good leaders connect us. They connect the team. They connect the company’s parts. They connect the company with customers and suppliers.

They aso lead us to changed behavior. We came into the company as a collection of individuals. The leader gets everyone to modify behavior to get along with each other–at least enough such that work can be done to fulfull the mission of the organization or committee.

I thought about how James tells us that unless our belief changes our behavior that belief is not real–or at least not deep enough. James was a leader in the formation of the church. He knew what he was talking about. No doubt he lived it.

So go about connecting people together and connecting them to the mission. And lead them to changed behavior that forges a team that accomplishes much.

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