Optimum Communication

My daughter recommended the book “Crucial Conversations” the other day. I now recommend it to you. It is a useful guide for both personal conversations (say, with a spouse) as well as for business settings whether for an individual situation or for meetings.

Achieving dialog forms the platform of the teaching. But perhaps we wonder what true dialog is.

Reading about Socrates as a youth, both through Plato’s writing and through a magazine series on the subject that I’ve long since lost and forgotten the title, bred my ideal of dialog.

A dialog is a conversation among two or more human beings on a topic that:

  • treats each person as an adult
  • moves the idea(s) forward to greater depth and understanding
  • is focused on the topic not the self

Accomplishing dialog requires focus on the other–what is said, not said, emotion, gestures. It allows for pauses as the conversation shifts from person to person. The reason for pauses is to give time to think rather than thinking while the other is talking.

It requires respect, in yourself as well as the others.

I have had great dialogs during business dinners (we don’t talk “business” the whole time, if at all) about life in the Spirit. I long for more dialogs about Jesus and the Spirit. They bring such joy.

There is much more to the book. I’ll share later. If you are about to have an important conversation with spouse, co-worker or boss, grab this book quickly.

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