Fix The Process

When I worked in an engineering department in the 70s, I ran across this all too true description of a project

When you get to phases 4 and 5, stop.

Fix the process, not the person.

Some document is not getting out on time. Look at the entire process, not the person on the end doing the copying.

The project is running late; check the process.

Production is up to quota; better evaluate the process from start to finish.

Usually the individual is at the mercy of the process.

And when you’re building an organization or committee or project–lay out a clear process plan before jumping in.

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